Refund Policy
Effective date: July 19, 2026. This general policy applies unless a proposal, checkout page, order form, or signed agreement provides different terms for a specific purchase.
1. Before You Purchase
Please review the service description, scope, deliverables, timeline, dependencies, and price before submitting payment. Contact us with questions before purchase.
2. Digital Products and Immediately Delivered Materials
Because digital guides, templates, reports, downloads, access credentials, and similar materials may be delivered immediately and cannot be returned, purchases are generally final once access or delivery occurs, except where required by law or where the product is materially defective and cannot be corrected.
3. Professional Services Before Work Begins
A request to cancel a professional service before work begins may qualify for a refund of amounts paid, less nonrefundable payment-processing fees, third-party charges already incurred, and any expressly stated reservation or administrative fee.
4. Professional Services After Work Begins
Once research, strategy, design, setup, writing, configuration, consulting, onboarding, analysis, or other work begins, fees are earned in proportion to work completed and resources committed. Any approved refund will exclude completed work, scheduled or reserved time, delivered materials, nonrecoverable costs, and third-party fees.
5. Completed or Accepted Work
Fees for completed, delivered, accessed, approved, or accepted work are nonrefundable unless a written service-specific guarantee expressly states otherwise.
6. Deposits and Reservation Fees
Deposits or reservation payments may be nonrefundable when they reserve capacity, scheduling, discounted pricing, or project resources. The applicable checkout page or agreement will identify any nonrefundable amount.
7. Subscriptions and Third-Party Charges
Optional subscriptions, software, hosting, advertising, domains, lender fees, payment processing, and other third-party charges are governed by the provider's policies and are generally outside AEO Zone's control. Cancel future renewals directly with the applicable provider when required.
8. Funding Applications
AEO Zone does not charge or refund lender-imposed fees unless expressly stated in writing. Funding approval, denial, rates, and terms do not by themselves create a right to a refund for separate consulting, packaging, referral, or professional services already performed.
9. How to Request a Cancellation or Refund
Submit a request within 7 calendar days of purchase or as soon as the issue occurs by calling or texting (872) 228-5250. Include your name, business name, purchase date, service, amount, and reason. Requests are reviewed individually and do not guarantee approval.
10. Approved Refunds
Approved refunds are generally returned to the original payment method. Processing time depends on the payment provider and financial institution. We are not responsible for provider delays.
11. Chargebacks
Please contact us first so we can attempt to resolve concerns. Filing a chargeback for properly delivered or performed services may delay resolution and may result in suspension of access or collection of amounts owed, subject to applicable law.
12. Consumer Rights
Nothing in this policy limits nonwaivable rights available under applicable law.